By providing your mobile number and opting in, you agree to receive SMS (text) messages from Kirbtech LLC for customer support purposes. These terms and conditions outline what you can expect from our SMS communications, how often you may receive messages, and how you can manage your preferences.

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1. Types of Messages You Will Receive

You will receive SMS messages related to: – Customer support updates and ticket notifications – Service alerts (e.g., scheduled maintenance, outage notifications) – Appointment reminders for support sessions – Follow-up messages to ensure your issues are resolved

No promotional or marketing messages will be sent via this channel unless you have separately opted in to such communications.

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2. Message Frequency (Cadence)

– Message frequency will vary based on your support needs and ongoing tickets, but you can generally expect between 1–5 messages per support interaction. – We will only message you as necessary to provide updates or request information relevant to your support case.

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3. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier plan.

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4. Opt-Out Instructions

– You can opt out of receiving SMS messages anytime by replying “STOP” to any message. – Upon opting out, you will receive a confirmation message and will no longer receive SMS communications from us unless you opt back in by replying “START” or “UNSTOP”. – For help or more information, reply “HELP” or contact our support team at https://kirbtech.com.

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5. Privacy and Security

– Your phone number and personal information will be handled according to our Privacy Policy, which you can review at [link to Privacy Policy]. – We will never share or sell your information to third parties for marketing purposes.

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6. Additional Terms

– SMS communications are intended for customer support only. – Service availability may be affected by your mobile carrier’s network coverage. – If your phone number changes, please notify us to avoid misdirected communications. – We reserve the right to modify these terms at any time. Updates will be posted at https://kirbtech.com.

Contact

For support or questions regarding these terms, contact us at https://kirbtech.com or 717-258-3789.