SMS Privacy Statement

Effective Date: 5/14/2025

At Kirbtech LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, and safeguard information related to our SMS (text messaging) communications for customer support.

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1. Information We Collect

When you opt in to receive SMS messages from us, we may collect the following information:
– Your mobile phone number
– Your name or business name (if provided)
– Details related to your customer support requests (e.g., ticket numbers, service issues)
– Message content and communication history

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2. How We Use Your Information

We use your information solely for the following purposes:
– To send you customer support updates, service alerts, appointment reminders, and follow-up messages related to your support requests
– To respond to your inquiries and provide efficient customer service
– To improve our support processes and services

We do not use your mobile number for marketing or promotional SMS messages unless you have separately opted in to such communications.

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3. How We Share Your Information

– We do **not** sell, rent, or share your mobile number or personal information with third parties for their marketing purposes.
– Your information may be shared with trusted service providers who assist us in delivering SMS communications, but only to the extent necessary and under strict confidentiality agreements.
– We may disclose your information if required by law or to protect the rights and safety of our company, clients, or others.

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4. Data Security

We implement reasonable and appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Only authorized personnel have access to your SMS communication data.

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5. Your Choices

– You may opt out of SMS communications at any time by replying “STOP” to any message.
– You may also contact us at https://kirbtech.com to update your preferences or request deletion of your information.

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6. Data Retention

We retain your SMS communication data only as long as necessary to fulfill customer support obligations and comply with legal requirements.

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7. Updates to This Statement

We may update this Privacy Statement from time to time. Any changes will be posted at http://kirbtech.com and will take effect upon posting.

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8. Contact Us

If you have any questions or concerns about this Privacy Statement or our SMS practices, please contact us at:

Kirbtech LLC
1550 Ritner Hwy
Carlisle, PA 17015
717-258-3789

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**By using our SMS customer support, you acknowledge and agree to the terms of this Privacy Statement.**