Managed Services

Cloud-Based Phone System vs. On-Premise

Cloud-Based Phone System vs. On-Premise

A reliable phone system is essential to every business, regardless of your industry. Whether taking calls from new clients, offering support to existing customers or communicating with your employees, your phone system ensures you stay connected to customers and personnel.

Nowadays, you have a broader selection of phone systems to choose from, including on-premise and cloud-based phone systems. Kirbtech is here to explain the basics of cloud-based versus on-premise phone systems while highlighting the benefits of on-premise VoIP phone systems for small businesses or big enterprises.

On-Premise and Cloud-Based Systems: What Are They?

Before deciding on the right phone system for your business, it’s important to understand how they work and how each system differs.

On-Premise VoIP Phone Systems

Voice over Internet Protocol (VoIP) phone system makes phone calls over a reliable internet connection instead of a regular landline connection. The system uses your unique IP address to communicate with other devices over the internet. An on-premise VoIP system involves keeping all the hardware at your business location, giving you total control of your phone system. On-premise VoIP phone systems are ideal for companies with many phone lines, such as a call center, insurance companies and healthcare facilities.

Cloud-Based Phone Systems

A cloud-based phone system is also a VoIP phone system, but instead of keeping the hardware on your premises, you access the system over a cloud-based IP network. The server is managed by and kept on the premises of your service provider. These cloud-based systems require a high-speed and stable internet connection to make quality phone calls. A poor internet connection will interfere with your phone calls.

On-Premise Phone System vs. Cloud-Based Phone System

While each phone system has its advantages, we’d like to bring your attention to the benefits of on-premises VoIP systems and how they influence your business operations.

Cost Benefits

Before making any decision for your business, you likely consider the costs and long-term savings. An on-premises VoIP phone system can save your business money in several ways, including:

  • Improved mobility: Although the VoIP server is on your premises, it’s easy to transport it if your business often changes locations, meaning you won’t need to invest time or money in finding a new provider.
  • Simple adaptability: VoIP phone systems are adaptable, scalable and able to expand with your business. Grow to accept a larger call volume or open a new office easily, expanding your bottom line.
  • No monthly subscription: Unlike most phone systems, you won’t have to worry about paying a subscription per phone line.


Since the hardware is on your premises, you’ll experience higher security. Cloud-based phone systems are at a higher risk of cyber attacks and malicious software because they operate over a public network. Hackers will have a much harder time accessing your on-premises VoIP system.


Another benefit of having your phone system on your business premises is total control. The data server is on your property, providing better opportunities to personalize your phone settings to meet your company’s needs and resulting in a lower risk of data breaches or losses since the server is in your care.

Improved Connectivity

Accessing the cloud-based network each time you make or receive a call requires high-performance internet, while on-premises phone systems are less demanding on your internet connection. You won’t have to worry about poor reception at the slightest decrease in your internet speed.

How Can Kirbtech Streamline Your Connectivity?

Here at Kirbtech, we specialize in IT and network solutions for businesses in Harrisburg, Camp Hill, Mechanicsburg, York, Chambersburg, Hanover and surrounding areas in Central PA. Our services provide reliable on-premise VoIP phone systems that offer seamless connectivity to maintain your communication between customers and personnel. Your company can expect several benefits when you partner with us, including:

Competitive Prices

The cost of a VoIP phone system typically depends on the size of the company, the number of users and if you’ll be leasing equipment. With Kirbtech, you can dodge the hefty monthly lease and purchase your hardware at a reasonable price.

Ongoing Support

On-premise phone systems usually require more maintenance than cloud-based phone systems, but when you work with Kirbtech, this won’t be the case. We offer our clients ongoing maintenance and support to ensure they get the most out of their phone system. Our team of IT experts will go above and beyond to address your needs and bring a positive attitude to every consultation. You can count on us to keep your on-premise phone system in optimal condition.

Contact Us for a Free Consultation

We understand that every business has a different budget, so we can provide a solution that suits your budget while meeting your company’s needs. Reach out to us for a free consultation for a quality on-premise VoIP phone system.

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