Managing the technical side of your business can be challenging when it’s not your specialty. It can be an even bigger hurdle if you don’t have the resources for an in-house department. Managed IT offers a solution.

At Kirbtech, we help small and medium-size businesses handle their technical needs. You outsource your tech processes to us, and we’ll make sure everything runs smoothly each day. Learn more about our office IT support in Carlisle and beyond today!

What Is Managed IT?

Managed IT services refer to any IT processes a company outsources to a third party. These third parties are often referred to as Managed Service Providers (MSPs). Managed IT services can include simple needs like computer repair, or MSPs can act as a company’s full-service IT team. Managed IT services can include:

  • Data backup solutions
  • Helpdesk support
  • Active monitoring
  • Antivirus checks

Small businesses usually rely on managed IT because they don’t have the resources for an in-house department. Larger companies may have an in-house team, but need extra support to fill in departmental gaps.

With technology becoming essential to businesses of all sizes and industries, managed IT services help teams handle their expanding technical needs. Especially as remote workers become more common, outsourced IT keeps business owners connected to their devices and applications wherever they go and maintains data security.

While technical needs are on the rise in the professional world, the number of technical experts typically can’t keep up. Often, companies will develop an in-house department and still lack the expertise to meet their technical needs. Managed IT has become the solution to the tech professional shortage.

In the early days of professional computer use, networks were simple — IT teams didn’t need to be extensive because there wasn’t much to do. Most of the time, professionals wouldn’t bother with efficiency and optimization, only repairs. Today, efficiency is just as essential as basic functions. Managed IT meets that need and helps companies stay on top of expanding tech demands.

As technology requirements continue to multiply, outsourced IT services make it possible for businesses to keep up. With these diverse service offerings, large enterprises, medium-sized companies and small businesses can rely on MSPs.

Our Managed IT Services

Frustrating IT problems can cause unwanted downtime and prevent your business from flourishing. Our Managed IT Services provide preventive maintenance and prompt tech support so your business can flourish for many years to come.

Our Managed IT services ensure all of your company’s business technology runs smoothly. If you have current IT staff, we work with them to supply the additional support and guidance they need. If you don’t have IT staff, we’re here to make it feel like you do.

When you hire Kirbtech, all your technology services are managed for you. We offer remote solutions and consulting or on-site support to all of the Central PA regions, including Carlisle, PA – Harrisburg, PA – York, PA – Hanover, PA – Chambersburg, PA – Mechanicsburg, PA – Lancaster, PA – Shippensburg, PA.

Full Service IT Plan

  • Scheduled Onsite Visit
  • Daily System Review
  • Daily Server Backup Check
  • Highest Priority of Support
  • Emergency After Hours Support Available (24x7)
  • Unlimited Hours of Phone & Remote Support
  • Actively Monitoring PCs and Office Technology
  • Manage Updates, Antivirus, and Software Licensing
  • Helpdesk Portal to view Ticket Status
  • Password & Documentation Portal to view Network Information

Managed IT Plan

  • Daily System Review
  • Daily Server Backup Check
  • Actively Monitoring PCs and Office Technology
  • Manage Updates, Antivirus, and Software Licensing
  • Priority Level Response to Support Requests
  • Password & Documentation Portal to view Network Information

3 Easy Steps to Amazing Managed IT

Schedule a Consultation

Let us come to you and put together a free plan

Clear Transition

Our onboarding team takes care of all the nitty gritty details to ensure a stress-free transition.

Getting Your Team Back to Work

We work hard to get your team back on track with ongoing, helpful IT support.

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The Benefits of Managed IT Services

Managed IT services come with several benefits for companies of all sizes. Advantages include:

  • Cost: Building an in-house department requires payroll costs and expenses that may not work with your business’s budget. Outsourcing your IT processes as needed helps you save money and allocate it where it will do the most good.
  • Expertise: Our office IT support in Carlisle includes a team of technical experts to help you overcome your IT hurdles. When you’re not confident in your tech skills, we’re ready to take over.
  • Scalability: Managed IT scales with your business without the hassle. Rather than adding new employees and equipment to your in-house department, outsourced support meets your needs as they change and grow.
  • Uptime: When your equipment isn’t in good shape, you might spend more time trying to fix problems than doing actual work. With our team monitoring your technology, it runs its best and you can improve uptime across departments.
  • Prevention: Big technology issues can lead to shutdowns and total loss of data. Monitored IT acts as a form of preventive maintenance, catching any major issues early for expedient correction and giving you peace of mind.
  • Technology: We have access to some of the most efficient and user-friendly technologies out there. Whether you’re looking for an easy-to-use helpdesk portal or a daily system review, we can quickly handle the job.
  • Compliance: With everything happening online and through technology, government regulations require specific care for data. Our monitored services support data management compliance, so you can sidestep penalties and enjoy an extra layer of security.
  • Ongoing support: The Kirbtech team is here for you around the clock. While we can respond to your issues during office hours, we also have emergency IT services for tricky situations after your business closes.

Working with Kirbtech means building a long-term partnership. While we’re not an in-house team, you can trust us just the same. We’re here to give your company the IT foundation it needs to succeed, and we’ll stay by your side as you grow.

How Common Is Managed IT?

Managed IT services are extremely common. Since technology requirements escalated in the late 90s, managed IT services have become essential to companies across the majority of industries. Service needs vary based on business size and related processes. While some companies need complete outsourcing, others turn to MSPs for occasional support.

Common managed IT service needs include:

  • Helpdesk support
  • Data backup
  • Microsoft Office365
  • Storage
  • Network security

Numerous industries rely on these services to keep their operations up and running throughout the day. Some of these businesses may run out of an office, but their work goes far beyond time spent on a computer or behind a desk. Common industries we serve include:

  • Health care
  • Government
  • Education
  • Property management
  • Retail
  • Hospitality
  • Finances

When you partner with an MSP like Kirbtech, your provider works to understand your unique needs based on your industry. For example, health care and financial institutions often have advanced data protection needs, while hospitality and education work with high volumes of data.

At Kirbtech, we’ll work with your team to identify the processes that are essential to your business. With our services, you can trust your company will continue to run smoothly.

We have been happy with the services Kirbtech has provided and would recommend their work to anyone looking for a technical services company.

Doug Denlinger - LifeGuide Financial